Frequently Asked Questions

A Financial Statement (also known as Form 13) is a legal document required by the Family Court of Australia and Federal Circuit Court when dealing with property settlement or spousal maintenance matters. It provides a complete picture of your financial situation, including income, assets, liabilities, and expenses. Both parties in a separation must complete one to ensure fair and transparent negotiations or court proceedings. The Financial Statement helps determine how assets should be divided and whether spousal maintenance is appropriate.

Creating an ezysplit account takes less than a minute. Simply visit app.ezysplit.com.au, click "Get Started", and enter your email address and a secure password. You'll receive a verification email to confirm your account. Once verified, you can immediately begin working on your Financial Statement. No credit card is required to start, and you can complete the entire document before deciding to upgrade.

ezysplit is designed for Australian couples separating from marriage or de facto relationships. It's ideal for straightforward to moderately complex financial situations. If you have significant business interests, complex trust structures, or international assets, we recommend consulting with a family lawyer. However, even in complex situations, ezysplit can help you organise your financial information before meeting with legal professionals.

Absolutely. In fact, ezysplit's collaborative mode is perfect for amicable separations. Both you and your ex-partner can work on the Financial Statement together, each completing your own sections while seeing the full picture. This transparency helps reduce disputes and speeds up the property settlement process. Many couples use ezysplit to prepare their documents before finalising their agreement with a lawyer.

Open Banking, through Australia's Consumer Data Right (CDR), allows you to securely share your bank account information with ezysplit. When you connect your bank, we can automatically import your account balances and transaction history. This saves hours of manual data entry and ensures accuracy. Your bank credentials are never stored by ezysplit—the connection uses secure, government-regulated protocols. You can revoke access at any time through your bank's app or website.

Our AI property valuations are trained on Australian real estate data and typically provide estimates within 5-10% of professional valuations. The AI considers factors like location, property type, size, number of bedrooms/bathrooms, and recent sales in your area. While these valuations are useful for initial estimates and negotiations, the court may require a formal valuation from a licensed valuer for contested matters. We always recommend getting a professional valuation for your primary residence.

Yes, your progress is automatically saved as you work. You can close your browser and return at any time—simply log back in and continue where you left off. The progress tracker shows exactly which sections you've completed and which still need attention. This is particularly useful as gathering all your financial information may take several sessions.

You can edit any section of your Financial Statement at any time before generating the final PDF. Simply navigate to the relevant section and make your changes. If you've already downloaded a PDF and need to make corrections, you can regenerate a new PDF after making updates. We recommend thoroughly reviewing all information before your final download. Remember, Financial Statements are legal documents, and providing false information can have serious consequences.

ezysplit uses bank-level security measures to protect your data. All information is encrypted using 256-bit SSL encryption, both in transit and at rest. Your data is stored in Australian data centres that comply with ISO 27001 standards. We never share your personal information with third parties, and our staff cannot access your data without your explicit permission. We also offer two-factor authentication for additional account security.

Yes, all ezysplit user data is stored exclusively in Australian data centres. We do not transfer your personal or financial information overseas. This ensures your data is protected by Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles. Our hosting infrastructure is provided by Australian-based providers with SOC 2 Type II certification.

No. If you're working on your Financial Statement independently (solo mode), your ex-partner cannot see any of your information unless you explicitly share it with them. Each user has their own secure, private account. Even in collaborative mode, certain sensitive details can be kept private until you're ready to share. You control what information is visible at all times.

ezysplit offers three pricing tiers: Free ($0) includes the complete Financial Statement builder with manual data entry. Complete ($149 one-time) adds Open Banking integration, AI valuations, and the final court-ready PDF. Complex ($299 one-time) is designed for situations involving multiple properties, businesses, or trusts. All paid plans include a 30-day money-back guarantee. You only pay when you're ready to download your final document.

Yes. Our Free tier lets you complete your entire Financial Statement without paying anything. You can enter all your information, use the progress tracker, and preview your document. You only need to upgrade when you want to access features like Open Banking, AI valuations, or download the final court-ready PDF. This way, you can be confident ezysplit works for you before committing.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. We do not store your card details on our servers. For business or organisational purchases, please contact us for invoice payment options.

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied with ezysplit for any reason, contact our support team within 30 days of your purchase for a full refund. No questions asked. We want you to feel confident in your purchase, and we stand behind the quality of our service.

The Financial Statements generated by ezysplit follow the format and requirements of Form 13 used by the Family Court of Australia and Federal Circuit and Family Court of Australia. While our documents are professionally formatted and comprehensive, courts may have specific requirements for your matter. We recommend having a family lawyer review your Financial Statement before filing. Many solicitors use ezysplit documents directly or with minor modifications.

No. ezysplit is a document preparation tool, not a law firm. We do not provide legal advice. Our platform helps you organise and present your financial information, but we cannot advise on legal strategy, property settlement negotiations, or court procedures. For legal advice specific to your situation, please consult a qualified Australian family lawyer. We can provide referrals to family law professionals if needed.

When you request account deletion, all your personal data is permanently removed from our systems within 30 days. This includes your Financial Statement information, documents, and any connected bank data. We retain only anonymised, aggregated data for service improvement purposes. You can request a copy of all your data before deletion. Contact support@ezysplit.com.au to initiate account deletion.

Yes. Australian law requires full and frank disclosure of all assets in a Financial Statement, including cryptocurrency, overseas property, international bank accounts, and any other assets regardless of location. Failure to disclose assets can result in serious legal consequences, including court orders being set aside. ezysplit allows you to record all types of assets, including digital currencies and international holdings.

ezysplit offers multiple support channels. Every page includes contextual help and tooltips explaining what information is needed. Our Help Centre at ezysplit.com.au/help has detailed guides and video tutorials. For personal assistance, Complete and Complex plan users have access to priority email support with responses within 24 hours. Complex plan users also have access to phone support during business hours (AEST).

Most users complete their Financial Statement in under 2 hours, though this varies depending on your situation's complexity. If you use Open Banking to import your bank data, you'll save significant time compared to manual entry. Having your documents ready (payslips, tax returns, property valuations, super statements) before you start will speed up the process considerably.

While ezysplit doesn't directly provide legal or financial advice, we maintain partnerships with family lawyers and financial advisors who understand our platform. If you need professional assistance, contact our support team for referrals to qualified professionals in your area. Many family lawyers now accept ezysplit-generated documents and can help you from there.